Do not throw away reusable old forceps, we will buy them back* when you purchase new ones. 
Sutter grants an additional discount on any reusable bipolar forceps (with the exception of custom-made models)
that are sold in exchange for the return of another reusable pair of forceps.

When making use of this so-called repair exchange program, it is important to make a note to that effect on the purchase order: „rep-./change“ has already to be stated on the purchase order.

The instrument replaced by Sutter forceps has to be returned to Sutter in cleaned and sterilized condition.

* The exact amount may vary. It usually shows as a discount on the new instrument purchase.

How does it work in daily routine? 

• Sales call or visit of your Sutter partner
• Ordering of a discounted instrument
• Your Sutter-partner orders a „rep.-/change“ instrument (any reusable bipolar forceps)
• Delivery and exchange „new for old“
• Discarded instrument is sent back to Sutter by your Sutter partner
• Sutter reserves the right to refuse to accept unsterilized discarded instruments

Please note:

When returning used surgically invasive products, they must be cleaned and sterilised prior to the return shipment. A sterilisation protocol must be enclosed with the delivery. The products must be packaged carefully and sufficiently to prevent injuries of personnel during shipping and handling. The packaging must ensure adequate protection. In case of non-compliance, the Sutter Medizintechnik GmbH reserves the right to not accept the goods.

Important customer information

Please note the customer information concerning third-party repairs of reusable bipolar forceps, which you can find in our flyer:

Important Customer Information: Third-Party Repairs of Bipolar Forceps [1,6 MB]